Ensuring that TAT committed to Business as per SLA is honoured on an ongoing basis.
Ensuring 100% accuracy in document scrutiny, CAM checking, data capture in core / support & CLIMS system, and limit setting
Ensuring that Basel requirements like RAM rating, RAROC, Security Value capture & linkage, PAN, updation, NPA Rule Id, etc. happen accurately as they have CAPAD / RAROC impact. To work closely with Basel team to identify areas for automation / mistake-proofing, to reduce probability of wrong data capture.
Ensuring “Satisfactory” audit report for the function, which has its roots in running seamless processes, proactively identifying & addressing potential risks, etc.
Coordinating with Credit / Legal for appropriate clarifications – suo moto / basis business contention.
Handling complicated / unique cases & providing guidance to team leader / authorizer.
Digital Signing of CHG-1 & CHG-4 for creation & satisfaction of charge with ROC.
Providing operational framework to team leader for implementing new processes that are necessitated by change in Credit policy, legal requirement & / or business dynamics, or basis internal review, and ensuring ongoing adherence basis periodic reviews.
To have a solution-oriented approach to problems with due weight to compliance & business.
To ensure timely & accurate reporting to RBI / Board / RPMC / senior management after effective coordination with other Ops, Credit & Business verticals.
Effectively coordinate with various stake holders, viz., Business, Credit, BPRG, Fincon, IT, IRBS team, Compliance, etc. for automation, reporting requirements, etc.
Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
Responsible for revenue generation in terms of brokerage for the branch, to achieve the branch income and manage profitability of the branch
Enhance and contribute in the growth of the company through Business Development
Responsible for superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
Driving individual and branch sales goals through new business sales, referrals and retention of account relationship
Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
Cross-sell of products with new and as well as with existing customers
Conduct daily morning huddles to discuss daily plan and agenda for employees
Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
Maintain customer relationship through sourcing and on-boarding process
Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements, sales initiatives and Branch hygiene.
Lead a result oriented team and is responsible for
Ensure clarity of Business objectives among Staff.